We Don't Hide From Our Ingredients!
Frequently Asked Questions
How much water do I use?
Everyone has a different palette when it comes to flavor and sweetness. The recommended amount water ranges from 16-20 oz. We love the taste at about 20oz cold water per serving (Remember, each stick contains 1-2 servings, depending on the flavor).
You can create your own taste profile by how much you sprinkle - the goal is to get electrolyte minerals and water in to your body for better hydration.
For our SALTED CARAMEL COFFEE, one packet equals one serving. Feel free to add or subtract the amount of powder you use based on your hydration needs. You may wish to add or subtract water also based on the potency of taste preferences.
Why do some of your flavors have 2 servings per stick pack?
COST OF CONVENIENCE: The manufacturing of a stick pack is very expensive. We also use a more premium sea salt than other brands (over 20 times more expensive than sodium chloride). By putting 2 servings in the TART LIME, GRAPEFRUIT and UNFLAVORED, we were able to avoid using fillers and stay price competitive with cleaner ingredients per serving versus other major brands on the market.
As we grow, we will have more options for single-servings (new equipment options) and bulk jars with a scoop. We will also benefit from volume pricing as our manufacturing grows to the levels of the single-serving brands.
If you want to take SALTR on the go, fold the packet over twice and tuck it into a pocket or your wallet. It says perfectly sealed and can stay with you when you're on the go.
Where do you source your salt?
We're very proud of what should be the key ingredient in any electrolyte mix. Our salt is brought to us all the way from the pure remote waterways off the island of Gossen, Norway. Founded in Norway by an American woman passionate about salt, she and her team evaporate and hand-harvest the sea salt flakes from the cold Norwegian Sea.
When is the best time to drink SALTR?
Some people like to introduce electrolytes during or after a workout or while fasting. Sometimes you just need to introduce electrolytes throughout the day while on a low-carb or keto diet. Sometimes you may just want a healthy tasty drink and SALTR can help quench those cravings for you. Take them as needed. All of our products are zero calories and sugar free.
How are your natural flavors made?
Our natural flavors are created by combining amino acids that already exist in nature. These amino acids are arranged in the same way they occur in real foods, which allows the flavor to naturally mirror ingredients like grapefruit, tart lime or caramel—without using artificial flavors, synthetic chemicals, or added sugars.
The result is a clean, food-based flavor that delivers great taste while staying true to our commitment to simple, thoughtfully sourced ingredients.
Do SALTR electrolytes work with fasting or ketosis?
Our electrolytes are built around exceptionally clean Norwegian sea salt and highly bioavailable forms of magnesium glycinate and potassium gluconate, selected to support effective hydration and mineral absorption. These foundational ingredients are the same across our lineup.
Fasting and ketosis, however, are highly personal and can vary based on individual goals and protocols. For those following a strict fast or clean hydration routine, we recommend choosing one of our unflavored electrolyte options, which contain only minerals and no additional components.
Our flavored varieties include very small amounts of natural flavor components made with amino acids and modified tapioca starch for mixability. While suitable for everyday hydration, individuals seeking the most minimal approach may prefer unflavored options.
Best choices for strict fasting or ketosis:
Has the freeze dried coffee used in your SALTED CARAMEL COFFEE been tested for mold and lead?
Great news, third party lab testing shows undetectable levels of mold and lead in our SALTED CARAMEL COFFEE.
Do any of your products contain maltodextrin?
At SALTR, our mission is to create products with the cleanest, most thoughtfully sourced ingredients possible—without shortcuts or unnecessary additives.
While food manufacturing has real-world limitations, certain components such as maltodextrin may be used in trace amounts as functional aids in the production of natural flavorings, serving as flow and drying agents rather than as a primary ingredient like a filler. We prioritize transparency, intentional formulation, and minimizing anything that does not directly support quality, stability, and performance.
Our UNFLAVORED stick packs and our ELECTROLYTE+ products DO NOT contain maltodextrin, only clean Norwegian Sea Salt, Magnesium and Potassium. If you have concerns about maltodextrin, even in trace amounts, we proudly recommend you try these options.
All our products are made with one of the cleanest sea salts on the planet. If you are concerned about heavy metals, our third party testing came back undetectable for lead.Â
How is your citric acid different?
We source our citric acid from real fruit like dates and pomegranates rather than gmo corn, high fructose corn syrups, and industrial sugar byproducts.
If you prefer no citric acid, try our Salted Caramel Coffee, Unflavored or our Electrolyte+ Flake Sea Salt.
How are your minerals different?
Norwegian sea salt, potassium gluconate and magnesium glycinate. We do not use any cheap chlorides. These are more bioavailable than most other forms and easier on digestion.
When will SALTR products be available in jars?
SALTR officially launched in November 2025, and we share your interest in offering jars of our flavored electrolytes as we grow. Our current plan is to introduce them sometime in 2026. We do have a refill pouch and a 1# jug of our ELECTROLYTE+ Flake Sea Salt available.
Stay tuned!
Can I return my order if I don’t like the taste?
We are proud of the taste of our products, but we understand not everyone will share in our enthusiasm. Since SALTR products are a consumable food product, we are unable to accept returns based on taste, sweetness level, or flavor preference. We truly appreciate your understanding.
Perhaps a friend or family member will enjoy the flavor and can enjoy them.
Due to food safety and quality control regulations, we are unable to accept returns or exchanges on food products once they have left our facility. This policy helps ensure the safety, freshness, and integrity of all products we deliver to our customers, as we cannot verify how items have been stored or handled after delivery. If your order arrives damaged or incorrect, please contact us promptly and we will be happy to assist.
INSIDE TIP: We always recommend starting with our Trial Pack so you can sample all flavors before purchasing subscriptions or larger bundles.
What if my order arrives damaged, opened, or unusable?
If your product arrives:
- Damaged
- Opened
- Compromised due to shipping conditions
- Or never arrives at all
We will absolutely make it right. You’re eligible for a replacement — just send us a quick message with photos so we can take care of it ASAP.
Email us at: info@livesaltr.com
How do I manage my subscription?
Click the Manage Subscription link at the top of our website to view your current subscription plan and options. Please note that some subscription options have a minimum number of orders required to benefit from the discounted price. Prepaid subscriptions can be cancelled, but the shipments that were prepaid will be sent according to the original agreement. If the subscription is cancelled, it will terminate future auto renewals.
I live in Canada. Can I get SALTR shipped here?
Yes, we do offering shipping to Canada through CANADA POST. The price for this service will be calculated at checkout.
Please keep in mind that due to tariffs and shipping internationally, higher shipping rates and longer wait times may apply to your order.
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