Refund & Return Policy

Due to the nature of our products, all sales are final.

We do not accept returns or provide refunds for products that have been opened, used, consumed, or purchased in error.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during transit, defective upon arrival, or incorrect due to our error, please contact us within 10 days of delivery at info@livesaltr.com

To be eligible for consideration, you must provide:

• Your order number or reply from your order confirmation email
• A description of the issue
• Clear photographs of the product, packaging, packing slip and shipping label

Claims submitted after 10 days of delivery may not be eligible for review.

Upon verification of the issue, we may, at our sole discretion:

• Replace the affected product
• Issue store credit
• Issue a refund

We reserve the right to request return of the affected product before issuing any replacement, store credit, or refund.

Non-Refundable Situations

Due to food safety regulations and quality control standards, all food sales are final. We cannot accept returns or exchanges on food products once they have left our facility. This policy helps ensure the safety, integrity, and freshness of every product we sell.

 Refunds, returns, replacements, or credits will not be provided for:

• New, unopened, opened or used products
• Products consumed in whole or in part
• Flavor preference or taste dissatisfaction
• Failure to achieve desired results
• Orders placed incorrectly by the customer
• Subscription orders that were not canceled before the next billing date
• Shipping delays caused by carriers
• Packages marked as delivered by the carrier
• Normal product variation in color, texture, or appearance
• Improper storage or handling after delivery

Chargebacks & Payment Disputes

By placing an order, you agree to contact SALTR directly regarding any concerns before initiating a chargeback or payment dispute.

Initiating a chargeback for a delivered order without first contacting our support team may be considered a violation of this policy.

We maintain records of order confirmations, shipment tracking, delivery confirmations, customer communications, and acceptance of our Terms of Service and Refund Policy for the purpose of responding to payment disputes.

Policy Acceptance

By completing a purchase on this website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.